pkoko Privacy Policy

1. Introduction & Applicability

pkoko is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting your personal information.

This privacy policy tells you how pkoko collects your information, why it collects it, how it uses it, who it may share it with, and what rights you have over your information. By using our platform, you are considered to have accepted the terms of this policy.

This policy applies to pkoko's website, mobile version, and all associated services. Our platform is for adults aged 21 and above only.

2. What Information We Collect

pkoko collects only the information needed to provide you with quality service and to ensure the security of your account.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• bKash, Nagad, or Rocket account information (for processing transactions)
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Time spent on the platform, pages visited, and activity logs
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Received from Third Parties

• Information provided by authorised third parties during the identity verification process
• Transaction-related information provided by payment processors
• Information received from responsible gaming databases (where applicable)

3. Purpose of Data Use

pkoko uses your information only for specific and legitimate purposes. We never use or store your information unnecessarily.

• Account management: To create, verify, and maintain your account.
• Transaction processing: To securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Service improvement: To improve platform functionality and user experience.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Age verification: To ensure that only persons aged 21 and above are using the platform.
• Customer support: To resolve your complaints, questions, and requests quickly and effectively.
• Responsible gaming: To identify signs of excessive gaming and provide the necessary support.
• Legal compliance: To comply with applicable laws and regulations.
• Communication: To send important service-related notifications (and promotional information if you have given your consent).

4. Data Sharing & Disclosure

pkoko never sells, rents, or discloses your personal information to third parties without authorisation. However, in certain circumstances we may share information with the following parties:

4.1 Service Providers

Information is shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and customer support — only to the extent required for their designated tasks. These parties are contractually bound to meet our privacy standards.

4.2 Legal Obligations

Information may be disclosed to fulfil court orders, legitimate requests from government authorities, or requirements under applicable law. In such cases we will always provide only the minimum information necessary.

4.3 Security & Fraud Prevention

Information may be shared with relevant authorities to protect the platform, safeguard users' interests, and prevent fraud or illegal activity.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity, but equivalent protections under this privacy policy will continue to apply.

5. Cookies & Tracking Technologies

pkoko uses cookies and similar technologies to operate the platform smoothly and to improve the user experience.

5.1 Types of Cookies

• Essential cookies: Necessary for the platform's basic functionality — maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To help review platform usage and improve services.

5.2 Cookie Management

You can control or disable cookies at any time by changing your browser settings. However, disabling essential cookies may limit some features of the platform.

6. Security & Protection of Information

pkoko takes industry-standard technical and organisational measures to keep your personal information secure. Our security measures include:

• SSL/TLS encryption: All data transfers are secured with end-to-end encryption.
• Secure servers: Your information is stored on secure servers and protected against unauthorised access.
• Access controls: Only authorised staff can access the information they need to carry out their responsibilities.
• Regular audits: Our security systems are regularly reviewed and tested.
• Staff training: All staff receive training on data protection.

7. Data Retention Period

pkoko retains your information only for as long as necessary. Retention periods are determined based on the following:

• For as long as your account is active and required for the delivery of services.
• Mandatory retention periods set by law for legal compliance.
• Relevant timeframes for resolving disputes and legal claims.
• Record-keeping required for fraud prevention and security purposes.

Even after account closure, certain information may be retained for a specified period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.

8. Your Rights

You have the following rights over your personal information. To exercise these rights, please contact pkoko's customer support.

8.1 Right of Access

You have the right to know what information we have collected about you and how we are using it. Upon request, we will provide you with a copy of your information.

8.2 Right to Rectification

If your information is incomplete or incorrect, you can request that it be corrected. We will action this correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted, for example during a dispute about the accuracy of your information.

8.5 Right to Withdraw Consent

You may withdraw your consent for promotional communications at any time. This will not affect processing that was carried out on the basis of your prior consent.

9. Protection of Minors

pkoko is strictly an adults-only platform. No person under the age of 21 may use this platform, and no information about them is collected or stored. We verify age at the time of account registration.

If it becomes known that a minor's information has been collected by mistake, the relevant account will be closed immediately and the information will be deleted.

10. Third-Party Links & Services

The pkoko platform may include services connected to third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming). These third parties have their own privacy policies and pkoko is not responsible for how your information is used on their platforms.

We share with our payment partners (bKash, Nagad, Rocket) only the information necessary to complete transactions. Those partners' own privacy policies apply.

11. Changes to the Policy

pkoko may review and update this privacy policy from time to time. The policy may be updated due to changes in services, legal amendments, or the need for improved security measures.

For any significant changes, we will send a notification to your registered email address or clearly announce it on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The current version of this policy will always be available on our website.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact the pkoko support team.

Our 24/7 live chat and email support are available in both Bengali and English. We will respond to your request as quickly as possible.